Order Policies

Terms of Sale for Online Orders

General

All items are subject to prior sale. Most of the items listed on our website have a quantity of one, which is the one you are looking at. If the same item is in two different carts, the first person to finish the checkout process will be the one who gets the item. If an image is representative of multiple items, we will note it in the description.

While we try to describe each item completely, they may not be complete enough to finalize your purchase decision. They are intended to give a general overall condition. If you have any questions or want a better description of an item, please call and speak to a salesman. Our salesmen are collectors themselves with decades of experience and can give you a very accurate description of an item while holding it in their hands.

To place an item on hold, you can call during business hours and speak to a salesman or place it in your cart and checkout using "Money Order" as your form of payment. When you call to speak to a salesman, they can get your credit card information over the phone should you decide to purchase it.

FEDERAL FIREARMS LICENSE (FFL): is required on all shipments of modern guns. We must wait for a copy from your dealer before we can ship to them.  We will also ship C&R eligible firearms to Curio and Relic (C&R) license holders. We accept your signed, legible FFL and C&R licenses via fax at 309/ 342-5730 (always on), email at FFL@simpsonltd.com or through the mail at Simpson Ltd; 140 S Seminary St; Galesburg, IL 61401. If you are an FFL holder and would be willing to accept firearms transfers from us to customers near you, let us know. We will list you as a transfer dealer, allowing customers to select you to receive their firearms on their behalf. Pre-1898 firearms and non-firearms items are exempt from licensing requirements.

Payment Methods: We accept Visa, MasterCard, and American Express credit cards, money orders and personal checks (with a 10 day waiting period). There is no extra fee for using a credit card to purchase items from us, but there is a 3% restocking fee for items returned that were paid for with a credit card.

All items shipped to an Illinois address will be charged 8.75% sales tax.

LAYAWAY POLICY: We are willing to put items on layaway for you under the following conditions: The item must be priced at $500 or more with a 20% minimum deposit and must be paid off within 30 days. You may have a maximum of 2 items on layaway at one time. If the balance is not paid off within the 30 day period, all deposits and payments will be forfeited and not returned or applied to another item.

NOTE ON USED AND/OR COLLECTIBLE FIREARMS: We make our best attempt to check our used/collectible firearms for mechanical function and completeness only. We do not test fire our firearms. We DO NOT guarantee our used/collectible firearms to feed, function or fire. We recommend that any used/collectible firearm be checked out by a competent gunsmith before attempting use.

NOTE: Because of recent shipping restrictions and charges placed on us by UPS and FedEx (handguns must ship via next day or 2nd day air and they have added a $10 surcharge for parcels over 48" long), we must charge a MINIMUM of $35.00 for shipping HANDGUNS and $30.00 for shipping Long Guns.

All guns are matching, except magazines, and are 100% original, unless otherwise stated. Buyer pays all shipping costs. 3-day inspection granted. Returns must be in same condition as shipped to you. Buyer pays shipping costs both ways in the event of a return. Please call before returning any item.

 

Returns

Our return policy lasts a maximum of 3 days from the time your receive your item. If 3 days have passed since you received your purchase, and we have not been contacted by you, unfortunately, we can’t offer you a refund or exchange. If you are not happy with your purchase, please contact us by phone and/or email to arrange for a return. Items must be shipped back to us to arrive with 7 days of notification of return.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
Book with obvious signs of use
Any item not in its original condition or is damaged or missing parts for reasons not due to our error
Any item that is received more than 7 days after return arrangements have been made.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days. A restocking fee of 3% will be deducted from all credit card refunds unless, in our opinion, we have made a gross error in the description of the item being returned. Items paid for with a check or money order will be refunded by company check.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@simpsonltd.com.

Exchanges

We will replace items if they are defective or damaged with a similar item, if available. If you need to exchange it for the same item, call and speak to your original salesman or send us an email at sales@simpsonltd.com. Once your exchange has been approved, send your item to: 140 S Seminary St Galesburg Illinois US 61401.

Items Damaged in Shipping

Occasionally, items get damaged in transit. Should that happen to you, keep the box, packaging materials and the damaged item(s). Take pictures of the damaged box, packing materials and the damaged parts of the item. We will also need an estimate for the cost of repair or replacement. The maximum refund value will be the actual price paid for the item. Contact Buffy by phone or by email at sales@simpsonltd.com so we can start the claim process in your behalf.

Return Shipping

To return your product, you should return your product to: 140 S Seminary St Galesburg Illinois US 61401

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if the item was returned using a call tag from the original shipping carrier.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.